I really wanted to love this place. It’s cute and cozy, and when Mattie (purple streak in her hair) is working, the experience is always pleasant. If she were the one running the joint, I’d probably visit more often.
Unfortunately, my experiences when Gabby (gold shirt) is present have been consistently uncomfortable. There tends to be an awkward, tense atmosphere, and I often feel like I’m bothering her just by being there. Because of that, when I do stop in (which isn’t often), I usually try to interact with other staff members if possible.
On my most recent visit (3/7/26) 9:34 A.M. Mattie took my order (Large latte) and there was a small mix-up that required me to purchase an additional espresso shot. No big deal at all. Gabby rang me up for the extra shot. While she was ringing it up, I made friendly conversation, but she completely ignored me as if I hadn’t spoken. She was the only one behind the counter at the time.
What made the situation more uncomfortable was that while adding the extra shot, she began speaking as if someone had complained about her service almost like she was talking to herself while facing me. 🥴 Becoming visibly upset even though I hadn’t said anything negative. I simply ordered the additional shot, thanked her, and had already tipped.
At that point, I did briefly mention to both her and Mattie the noticeable difference in how I’m greeted and treated by Mattie versus Gabby.
By the end of the interaction, the environment felt so uncomfortable that I didn’t feel at ease saying anything further—even though in the mist of her zoning out in her meltdown she had over poured the honey and milk added to the the extra shot. I asked for a “splash” of milk in the shot. The drink ended up being overly sweet and watered down. Including the tip, I paid over $14 for it.
It’s unfortunate because the other staff members seem friendly and the shop itself has a lot of charm. However, customer service experiences like this make it difficult to want to return, especially with so many other coffee options nearby.
Kathleen Mathews6 months ago
I love this darling spot. I've come with my daughter, a friend, my sister, today, with my grandkids.
My grandson gets the mini charcuterie board and my granddaughter and I get afternoon tea.
We all drank tea and had a lovely time. Everything is delicious!
I can't wait to return.
Pekoe and Bean recently catered our event, and we had a great experience! They were able to accommodate us when we needed to make a change, and I could not be more grateful for that. Our guests loved the food! We ordered sandwiches, scones, and mini deserts. Everything was fantastic! Staff was also super friendly and helped me load everything in my car. Thank you so much. Highly recommend!
Jorge Garza Norrick7 months ago
Had the opportunity to photograph an event here. What a great space, I love when people open little businesses like this. A definite hangout can't wait to be back in the area so that I can sit and find a nice little corner to work on updates for my business. The staff here was super friendly and the food was amazing. Highly recommend this place if you are in the area or nearby to stop in and sit and relax and enjoy.
I rented the smaller “Birch Room” at Pekoe & Bean to host a Galentine’s gathering, and it was absolutely perfect! From start to finish, the team was so accommodating and sweet, making sure everything was just right for our event. The room itself was already beautiful, creating a cozy and elegant atmosphere, but we added in special decor for the occasion.
The food and tea were terrific, with every bite and sip feeling like a special treat. Well worth the wait. My favorite tea was the peach tea. The ambience, service, and attention to detail truly made the experience unforgettable for my small event. Both private room options would work great if you’re looking for a charming, welcoming spot for an intimate or larger gathering, or just to dine in without a room rental. I can’t recommend Pekoe & Bean enough!
